Frequently Asked Questions
Everything you need to know about shopping at Butler Loftet
What are the shipping costs and delivery times?
We offer worldwide shipping with delivery typically taking 2-5 business days. Shipping costs are calculated at checkout based on your location and selected carrier.
How do I return an item?
You can return any item within 30 days of receipt. Simply use the prepaid return label included in your package and ensure the items are in their original condition with all tags attached.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
Are the products on Butler Loftet authentic?
Yes, we are an authorized retailer for every brand we carry. All products are 100% authentic and sourced directly from the fashion houses or their official distributors.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our customer service immediately. Once an order has reached the warehouse for packing, it cannot be modified.